RN Guarantee

Cancellation

We accept order cancellations before the product is shipped or produced. If the order is canceled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.

Return
We accept product returns. Customers have the right to request a return within 14 days of receiving the goods. To be eligible for a return, your item must be unused and in the same condition in which you received it, and must be in its original packaging. A receipt or proof of purchase is required for returns. Please do not return your purchase to the manufacturer.

Note: For returns and exchanges not caused by our company, the customer is responsible for the shipping costs for the replacement or return.
Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your refund is approved, it will be processed and automatically credited to your credit card or original payment method within a certain number of days.

Delayed or Missing Refunds

If you haven't received a refund yet, please first check your bank account and then contact your credit card company, as it may take some time for your refund to officially post. Then contact your bank. It often takes some time for refunds to post. If you have done all of this and still have not received your refund, please contact us at service@mail.betterwishes-shop.com
Please contact our customer service at service@mail.betterwishes-shop.com to obtain the return address.